Jessie

Privacy notice

Version 1.0 — 6 July 2026. This notice covers our website and business contact. The AI phone-ordering service launches with our first partner shops; this notice will be expanded, and independently reviewed, before it processes any customer calls.

Who we are

heyjessie Ltd, registered in England & Wales, company no. 17322231, registered office 23 Ashburne House, Oxford Place, Manchester, M14 5SF. ICO registration: in progress. Contact: hello@heyjessie.co.uk.

"Jessie" is our AI phone assistant that answers the phone for participating takeaways and restaurants ("the shop").

If you phoned a shop and spoke to Jessie

  • What we process: your phone number, your name if you give it, your order, a delivery address if you order delivery, any allergy information you tell us, and a transcript of the call. We do not keep audio recordings of calls.
  • Why (lawful basis): to take and fulfil your order for the shop (performance of a contract / the shop's legitimate interest in serving its customers). Allergy information is processed to keep you safe when preparing your food.
  • Who's who: the shop is the controller of its customers' order data; we process it on the shop's behalf. For our own service operation and improvement, we act as a controller of limited service data (call metadata and transcripts).
  • Sub-processors: telephony by Twilio; voice AI by ElevenLabs; website and email routing by Cloudflare; hosting with a cloud infrastructure provider. Some providers may process data outside the UK under appropriate safeguards (e.g. UK/EU standard contractual clauses).
  • Retention: order details including phone number and address are anonymised after 90 days; transcripts kept up to 90 days; order totals (no personal data) are kept for the shop's records.
  • Jessie is AI and will tell you so if you ask. You can ask to speak to a person at any time during a call.

If you asked Jessie to call you (demo line / call-back form)

  • What we process: your name, shop name, and phone number, plus a record of your consent (what you agreed to and when).
  • Why: your explicit consent to receive an automated AI demonstration call. You can withdraw it any time — reply STOP, or contact hello@heyjessie.co.uk — and we will not call again.
  • Retention: consent and contact records kept while relevant to our conversation with you, then deleted; withdrawal records (the fact you said stop) are kept so we never call you again.

If you're a shop owner we're talking to

We keep your business contact details and notes of our conversations to manage our relationship (legitimate interest). Live sales calls are made by a human, screened against the TPS and CTPS registers; we keep a do-not-call list and honour objections immediately.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, object to processing, or complain to the ICO (ico.org.uk). Email hello@heyjessie.co.uk — we respond within one month. If your request concerns a specific shop's orders, we may route it via that shop as controller.

Security

Data is encrypted in transit, access is restricted and logged, and systems are tenant-separated per shop. If a breach ever affects your rights, we will notify the ICO and affected people as the law requires.